Customer Service
Have a question? Start by exploring our Frequently Asked Questions—you might find the answer you’re looking for right there! If you still need assistance, don’t worry—we’re here to help. Simply fill out the form below, and our friendly customer support team will respond within 24 hours (or even sooner). Your satisfaction is our priority, and we’re committed to making your experience with us smooth and stress-free.
Common queries answered
Frequently asked Questions
Shipping times vary depending on your location. Most European orders are delivered within 1–8 business days. For same-day dispatch, make sure to place your order before 3:00 PM. Once your package is shipped, you’ll receive a tracking number to follow its journey.
Due to the nature of research chemicals, we cannot accept returns or exchanges. However, if you receive a damaged or incorrect item, please contact our customer support team immediately. We’ll work with you to resolve the issue and ensure your satisfaction.
If your order hasn’t been shipped yet, reach out to our customer support team as soon as possible with the correct address. Unfortunately, once an order is shipped, we can’t make changes, so please double-check your details at checkout.
Once your order is shipped, we’ll send you an email with your tracking number and a link to track your package. If you haven’t received this email, check your spam/junk folder or contact us for assistance.
You can contact our friendly customer support team via email or live chat. We’re here to answer your questions, resolve any issues, and ensure your experience with I Love Chems is smooth and enjoyable.
If you notice a mistake in your shipping address, contact our support team immediately. If the order hasn’t been shipped, we’ll update the address for you. However, if the package has already been sent, it’s unfortunately out of our hands. In some cases, the carrier might be able to assist.
We ship to many European countries. However, it’s your responsibility to ensure that the products you order are legal in your country. If you’re unsure, please research your local regulations before placing an order.
Yes, we do our best to ship all items in one package for your convenience. If an item is temporarily out of stock or if there’s another issue, we’ll notify you and discuss the best solution.
If you suspect your package is lost, contact our customer support team right away. We’ll investigate the issue with the carrier and work with you to resolve the problem as quickly as possible.
We work with trusted carriers to ensure fast, reliable, and discreet delivery. The specific carrier depends on your location and chosen shipping option, but rest assured we always select the best for your needs.